MacBook Pro 2018 Reiniciar Random> Desligamento Anterior Causa: -20 -- acos campo com macbook-pro campo com crash campo com mojave campo com restart camp apple Relacionado O problema

MacBook Pro 2018 Random Restart > Previous shutdown cause: -20


8
vote

problema

português

Eu tenho MacBook Pro 2018 (Mojave 10.14.1) Apenas trouxe há 3 semanas,

Agora eu tenho reinício aleatório quando uso.

Eu só navego na Internet, tocar Spotify, mas de repente a tela fica em preto e reiniciou.

É muito chato, sabendo que não estou usá-lo para tarefa pesada.

estou checando com

  log show --predicate 'eventMessage contains "Previous shutdown cause"' --last 24h     

Resultado:

  2018-12-02 21:23:31.803844+0700 0xb6       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: -20 2018-12-03 04:49:02.918465+0700 0x266d3    Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5 2018-12-03 06:49:58.180398+0700 0x26d21    Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5 2018-12-03 07:30:06.076770+0700 0x2721c    Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5 2018-12-03 09:50:55.501253+0700 0xb6       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: -20    

Este é o meu resultado Erecheck:

  EtreCheck version: 5.0.3 (5018) Report generated: 2018-12-03 09:57:27 Download EtreCheck from https://etrecheck.com Runtime: 1:47 Performance: Excellent Sandbox: Enabled Full drive access: Disabled  Problem: Computer is restarting  Major Issues: Anything that appears on this list needs immediate attention.  No Time Machine backup - Time Machine backup not found.  Minor Issues: These issues do not need immediate attention but they may indicate future problems.  Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps that may have problems in the future. Abnormal shutdown - Your machine shut down abnormally. Limited drive access - More information may be available with Full Drive Access.  Hardware Information: MacBook Pro (13-inch, 2018) MacBook Pro Model: MacBookPro15,2 1 2,3 GHz Intel Core i5 (i5-8259U) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133 ok BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133 ok Battery: Health = Normal - Cycle count = 10  Video Information: Intel Iris Plus Graphics 655 - VRAM: 1536 MB Color LCD 2880 x 1800  Drives: disk0 - APPLE SSD AP0256M 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 96.03 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)  Mounted Volumes: disk1s1 - Macintosh HD 250.69 GB (151.81 GB free) APFS Mount point: / Encrypted  disk1s4 - VM [APFS VM] (Shared - 2.15 GB used) APFS Mount point: /private/var/vm Encrypted  Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge  System Software: macOS Mojave 10.14.1 (18B75) Time since boot: Less than an hour  Security: System  Status Gatekeeper  Enabled System Integrity Protection Enabled  Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.intel.haxm.plist Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.github.facebook.watchman.plist Executable: /usr/local/Cellar/watchman/4.9.0_2/libexec/bin/watchman --foreground --logfile --log-level --sockname --statefile --pidfile Details: Exact match found in the whitelist - probably OK  32-bit Applications: 2 32-bit apps  Kernel Extensions: /Library/Extensions intelhaxm.kext (Intel Corporation Apps, 7.3.2 - SDK 10.9)  System Launch Agents: [Not Loaded]    16 Apple tasks [Loaded]    175 Apple tasks [Running]   108 Apple tasks  System Launch Daemons: [Not Loaded]    36 Apple tasks [Loaded]    187 Apple tasks [Running]   113 Apple tasks  Launch Agents: [Not Loaded]    com.oracle.java.Java-Updater.plist (? 4e1c2192 - installed 2018-11-22) [Running]   com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2018-11-23) [Running]   com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2018-11-23) [Running]   com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-12-03) [Running]   com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-12-03)  Launch Daemons: [Running]   com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2018-11-23) [Running]   com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-12-03) [Loaded]    com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-11-14) [Not Loaded]    com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-11-22) [Loaded]    com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2018-11-21) [Running]   com.bjango.istatmenus.fans.plist (? 9a713d46 - installed 2018-11-23) [Loaded]    com.intel.haxm.plist (? 42f307e7 - installed 2018-09-18)  User Launch Agents: [Other] com.lminhtm.tempmonitor.helper.plist (? 0 - installed 2018-11-21) [Loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2018-11-21) [Running]   com.github.facebook.watchman.plist (? 0 - installed 2018-11-21) [Other] com.lminhtm.tempmonitor.menu.plist (? 0 - installed 2018-11-21)  User Login Items: Macs Fan Control.app (Ilya Parniuk - installed 2018-11-21) (/Applications/Macs Fan Control.app) StartUpHelper (Spotify - installed 2018-11-30) (/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)  Internet Plug-ins: QuickTime Plugin: 7.7.3 (installed 2018-10-24) JavaAppletPlugin: Java 8 Update 191 build 12 (installed 2018-11-22)  Safari Extensions: Ghostery Lite Content Blocker - App Store (installed 2018-10-20) Ghostery Lite UI - App Store (installed 2018-10-20)  3rd Party Preference Panes: Java (installed 2018-10-06)  Time Machine: Time Machine Not Configured!  Performance: System Load: 4.55 (1 min ago) 16.33 (5 min ago) 9.82 (15 min ago) Nominal I/O speed: 26.43 MB/s File system: 19.06 seconds Write speed: 1212 MB/s Read speed: 3098 MB/s  CPU Usage: Type    Overall Individual cores System  5 % 12 %    2 % 9 % 1 % 8 % 1 % 6 % 1 % User    6 % 16 %    1 % 14 %    1 % 11 %    1 % 8 % 1 % Idle    89 %    72 %    98 %    77 %    98 %    81 %    98 %    86 %    98 %  Top Processes by CPU: Process (count) Source  CPU Location Other processes ?   50.34 %  com.apple.WebKit.WebContent (3) Apple   13.95 %  com.apple.WebKit.Networking (2) Apple   8.36 %   Safari  Apple   7.26 %   EtreCheck   App Store   6.83 %    Top Processes by Memory: Process (count) Source  RAM usage   Location EtreCheck   App Store   530 MB   Finder  Apple   128 MB   Safari  Apple   85 MB    Spotify Spotify 74 MB    WhatsApp    App Store   69 MB     Top Processes by Network Use: Process Source  Input   Output  Location corespeechd Apple   2 KB    3 MB     Spotify Spotify 809 KB  142 KB   WhatsApp    App Store   513 KB  7 KB     com.apple.WebKit.Networking Apple   327 KB  15 KB    biometrickitd   Apple   66 KB   98 KB     Virtual Memory Information: Available RAM   1.69 GB Free RAM    179 MB Used RAM    6.31 GB Cached files    1.51 GB Swap Used   407 MB  Software Installs (past 30 days): Name    Version Install Date Disk Speed Test 3.2 2018-11-21 Intel(R) Hardware Accelerated Execution Manager     2018-11-21 Numbers 5.0 2018-11-21 Pages   7.0 2018-11-21 Keynote 8.0 2018-11-21 Safari  12.0.1  2018-11-21 iTunes  12.8    2018-11-21 WhatsApp    0.3.1242    2018-11-21 LINE    5.11.2  2018-11-21 Security Update 2018-002    10.13.6 2018-11-21 GhosteryLite    1.0.0   2018-11-21 Gatekeeper Configuration Data   156 2018-11-21 Transmit    5.2.1   2018-11-21 SHAREit 0.9.0   2018-11-21 JDK 8 Update 191        2018-11-22 TeamViewer  14.0.13880  2018-11-27 Trello  2.10.8  2018-11-27 Movie Video Editor MovieMator   2.4.4   2018-11-27 EtreCheck   5.0.3   2018-11-29 Unity   2018.2.17f1 2018-11-30 Mono Framework      2018-11-30 Unity Documentation 2018.2.17f1 2018-11-30 AndroidPlayer   2018.2.17f1 2018-11-30 iOSSupport  2018.2.17f1 2018-11-30 The Unarchiver  4.0.0   2018-11-30 Microsoft .NET Core SDK 2.1.302 (x64)   2.1.302 2018-11-30 Be Focused  1.7.5   2018-12-01  Clean up: ~/Library/LaunchAgents/com.lminhtm.tempmonitor.helper.plist /private/var/folders/7q/sm127g612mz1fh2pylgq_6680000gn/T/AppTranslocation/6FD62EBD-11A0-4599-B688-796A5E8C370D/d/Temp Monitor.app/Contents/Components/Temp Monitor Helper.app/Contents/MacOS/Temp Monitor Helper Executable not found ~/Library/LaunchAgents/com.lminhtm.tempmonitor.menu.plist /private/var/folders/7q/sm127g612mz1fh2pylgq_6680000gn/T/AppTranslocation/6FD62EBD-11A0-4599-B688-796A5E8C370D/d/Temp Monitor.app/Contents/Components/Temp Monitor Menu.app/Contents/MacOS/Temp Monitor Menu Executable not found  Diagnostics Information (past 7 days): 2018-12-03 09:50:55 Last Shutdown Cause: -20 - Unknown  Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.  End of report    

Eu procurei na Internet sobre este código de desligamento, mas não consigo encontrar a resposta.

É um novo tipo de código de desligamento de Mojave?

Qualquer opinião e solução serão apreciadas, obrigado!

editar

Tentei chamar:

  sudo log show --start "2018-12-2 10:45:17" --end "2018-12-3 23:45:47" --info --debug --signpost | grep -i Restart     

e tentou corresponder ao log com o tempo de log de desligamento, e aqui está o que eu encontrei:

  2018-12-03 09:47:10.007046+0700 0x2bf      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 4 2018-12-03 09:48:10.019603+0700 0x2bf      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 4 2018-12-03 09:50:55.499364+0700 0xca       Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:55.522901+0700 0x7a       Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) AppleSmartBattery::pollBatteryState already polling (1 <= 1). Restarting poll 2018-12-03 09:50:55.527298+0700 0x7a       Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:58.206753+0700 0x2c1      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:58.345994+0700 0x2c1      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:58.387372+0700 0x44d      Default     0x0                  161    0    contextstored: (KnowledgeMonitor) [com.apple.coreduet.context:] Restart preventer: <private> 2018-12-03 09:50:58.849621+0700 0x2ea      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:default] Using restart times of <private> 2018-12-03 09:51:04.835339+0700 0x45b      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:lifecycle] Attempting to suspend based on triggers: (     "com.apple.duetactivityscheduler.restartpolicy.assertionsheld" ) 2018-12-03 09:51:07.008186+0700 0x2d7      Default     0x0                  94     0    loginwindow: (BezelServices) [com.apple.BezelServices:loginwindow] timer restarted. _keyDimTime 300 idleTime 0.520 2018-12-03 09:51:07.008465+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[HardwareStartupManager needsHardwareUpdateCheck] | checking EOS 2018-12-03 09:51:07.010448+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[HardwareStartupManager needsHardwareUpdateCheck] | returning: 0 2018-12-03 09:51:07.192429+0700 0x2d7      Default     0x0                  94     0    loginwindow: (BezelServices) [com.apple.BezelServices:loginwindow] timer restarted. _keyDimTime 300 idleTime 0.704 2018-12-03 09:51:07.501926+0700 0x3f0      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:lifecycle] Attempting to suspend based on triggers: (     "com.apple.duetactivityscheduler.restartpolicy.assertionsheld" ) 2018-12-03 09:51:07.501957+0700 0x3f0      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:default] Ignoring trigger com.apple.duetactivityscheduler.restartpolicy.assertionsheld because conditions are deteriorating 2018-12-03 09:51:09.788532+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[ScreenSaverDaemon restartForUser:] | restartForUser, userName == nil:0 2018-12-03 09:51:09.791831+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[ScreenSaverDaemon restartForUser:] | no screen saver running, call _handleIdleTimer 2018-12-03 09:51:09.820568+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:TAL] -[PersistentAppsSupport previousStartupWasAPanicOrHardRestart] | returning:0 2018-12-03 09:51:09.820572+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:TAL] -[PersistentAppsSupport checkTALLoginOptions] |      firstLoginAfterPanic:0, firstLoginAfterHardRestart:0, lastTALLogoutPrefSetting:1, previousStartupWasPanicOrHardReset:0, skipTALWarningPrefIsSet:0 2018-12-03 09:51:12.021717+0700 0xbf3      Default     0x0                  280    0    secd: [com.apple.securityd:ckksoutgoing-Engram] End of operation group: <CKOperationGroup: 0x7fb153d26bb0; configs=, operationGroupID=1A9266C4DD0EBFB4, recv-size=Kilobytes, full-name=restart-setup, defaultConfiguration=<CKOperationConfiguration: 0x7fb153d28020>, send-size=Kilobytes>    
english

I have MacBook Pro 2018 (Mojave 10.14.1) just brought it 3 weeks ago,

now i have random restart when i use it.

i only browse internet, play spotify but suddenly the screen goes black and it restarted.

it's very annoying, knowing im not use it for heavy task.

im checking with

log show --predicate 'eventMessage contains "Previous shutdown cause"' --last 24h  

Result :

2018-12-02 21:23:31.803844+0700 0xb6       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: -20 2018-12-03 04:49:02.918465+0700 0x266d3    Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5 2018-12-03 06:49:58.180398+0700 0x26d21    Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5 2018-12-03 07:30:06.076770+0700 0x2721c    Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: 5 2018-12-03 09:50:55.501253+0700 0xb6       Default     0x0                  0      0    kernel: (AppleSMC) Previous shutdown cause: -20 

This is my EtreCheck result :

EtreCheck version: 5.0.3 (5018) Report generated: 2018-12-03 09:57:27 Download EtreCheck from https://etrecheck.com Runtime: 1:47 Performance: Excellent Sandbox: Enabled Full drive access: Disabled  Problem: Computer is restarting  Major Issues: Anything that appears on this list needs immediate attention.  No Time Machine backup - Time Machine backup not found.  Minor Issues: These issues do not need immediate attention but they may indicate future problems.  Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps that may have problems in the future. Abnormal shutdown - Your machine shut down abnormally. Limited drive access - More information may be available with Full Drive Access.  Hardware Information: MacBook Pro (13-inch, 2018) MacBook Pro Model: MacBookPro15,2 1 2,3 GHz Intel Core i5 (i5-8259U) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133 ok BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133 ok Battery: Health = Normal - Cycle count = 10  Video Information: Intel Iris Plus Graphics 655 - VRAM: 1536 MB Color LCD 2880 x 1800  Drives: disk0 - APPLE SSD AP0256M 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 96.03 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)  Mounted Volumes: disk1s1 - Macintosh HD 250.69 GB (151.81 GB free) APFS Mount point: / Encrypted  disk1s4 - VM [APFS VM] (Shared - 2.15 GB used) APFS Mount point: /private/var/vm Encrypted  Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge  System Software: macOS Mojave 10.14.1 (18B75) Time since boot: Less than an hour  Security: System  Status Gatekeeper  Enabled System Integrity Protection Enabled  Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.intel.haxm.plist Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.github.facebook.watchman.plist Executable: /usr/local/Cellar/watchman/4.9.0_2/libexec/bin/watchman --foreground --logfile --log-level --sockname --statefile --pidfile Details: Exact match found in the whitelist - probably OK  32-bit Applications: 2 32-bit apps  Kernel Extensions: /Library/Extensions intelhaxm.kext (Intel Corporation Apps, 7.3.2 - SDK 10.9)  System Launch Agents: [Not Loaded]    16 Apple tasks [Loaded]    175 Apple tasks [Running]   108 Apple tasks  System Launch Daemons: [Not Loaded]    36 Apple tasks [Loaded]    187 Apple tasks [Running]   113 Apple tasks  Launch Agents: [Not Loaded]    com.oracle.java.Java-Updater.plist (? 4e1c2192 - installed 2018-11-22) [Running]   com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2018-11-23) [Running]   com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2018-11-23) [Running]   com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-12-03) [Running]   com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-12-03)  Launch Daemons: [Running]   com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2018-11-23) [Running]   com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-12-03) [Loaded]    com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-11-14) [Not Loaded]    com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-11-22) [Loaded]    com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2018-11-21) [Running]   com.bjango.istatmenus.fans.plist (? 9a713d46 - installed 2018-11-23) [Loaded]    com.intel.haxm.plist (? 42f307e7 - installed 2018-09-18)  User Launch Agents: [Other] com.lminhtm.tempmonitor.helper.plist (? 0 - installed 2018-11-21) [Loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2018-11-21) [Running]   com.github.facebook.watchman.plist (? 0 - installed 2018-11-21) [Other] com.lminhtm.tempmonitor.menu.plist (? 0 - installed 2018-11-21)  User Login Items: Macs Fan Control.app (Ilya Parniuk - installed 2018-11-21) (/Applications/Macs Fan Control.app) StartUpHelper (Spotify - installed 2018-11-30) (/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)  Internet Plug-ins: QuickTime Plugin: 7.7.3 (installed 2018-10-24) JavaAppletPlugin: Java 8 Update 191 build 12 (installed 2018-11-22)  Safari Extensions: Ghostery Lite Content Blocker - App Store (installed 2018-10-20) Ghostery Lite UI - App Store (installed 2018-10-20)  3rd Party Preference Panes: Java (installed 2018-10-06)  Time Machine: Time Machine Not Configured!  Performance: System Load: 4.55 (1 min ago) 16.33 (5 min ago) 9.82 (15 min ago) Nominal I/O speed: 26.43 MB/s File system: 19.06 seconds Write speed: 1212 MB/s Read speed: 3098 MB/s  CPU Usage: Type    Overall Individual cores System  5 % 12 %    2 % 9 % 1 % 8 % 1 % 6 % 1 % User    6 % 16 %    1 % 14 %    1 % 11 %    1 % 8 % 1 % Idle    89 %    72 %    98 %    77 %    98 %    81 %    98 %    86 %    98 %  Top Processes by CPU: Process (count) Source  CPU Location Other processes ?   50.34 %  com.apple.WebKit.WebContent (3) Apple   13.95 %  com.apple.WebKit.Networking (2) Apple   8.36 %   Safari  Apple   7.26 %   EtreCheck   App Store   6.83 %    Top Processes by Memory: Process (count) Source  RAM usage   Location EtreCheck   App Store   530 MB   Finder  Apple   128 MB   Safari  Apple   85 MB    Spotify Spotify 74 MB    WhatsApp    App Store   69 MB     Top Processes by Network Use: Process Source  Input   Output  Location corespeechd Apple   2 KB    3 MB     Spotify Spotify 809 KB  142 KB   WhatsApp    App Store   513 KB  7 KB     com.apple.WebKit.Networking Apple   327 KB  15 KB    biometrickitd   Apple   66 KB   98 KB     Virtual Memory Information: Available RAM   1.69 GB Free RAM    179 MB Used RAM    6.31 GB Cached files    1.51 GB Swap Used   407 MB  Software Installs (past 30 days): Name    Version Install Date Disk Speed Test 3.2 2018-11-21 Intel(R) Hardware Accelerated Execution Manager     2018-11-21 Numbers 5.0 2018-11-21 Pages   7.0 2018-11-21 Keynote 8.0 2018-11-21 Safari  12.0.1  2018-11-21 iTunes  12.8    2018-11-21 WhatsApp    0.3.1242    2018-11-21 LINE    5.11.2  2018-11-21 Security Update 2018-002    10.13.6 2018-11-21 GhosteryLite    1.0.0   2018-11-21 Gatekeeper Configuration Data   156 2018-11-21 Transmit    5.2.1   2018-11-21 SHAREit 0.9.0   2018-11-21 JDK 8 Update 191        2018-11-22 TeamViewer  14.0.13880  2018-11-27 Trello  2.10.8  2018-11-27 Movie Video Editor MovieMator   2.4.4   2018-11-27 EtreCheck   5.0.3   2018-11-29 Unity   2018.2.17f1 2018-11-30 Mono Framework      2018-11-30 Unity Documentation 2018.2.17f1 2018-11-30 AndroidPlayer   2018.2.17f1 2018-11-30 iOSSupport  2018.2.17f1 2018-11-30 The Unarchiver  4.0.0   2018-11-30 Microsoft .NET Core SDK 2.1.302 (x64)   2.1.302 2018-11-30 Be Focused  1.7.5   2018-12-01  Clean up: ~/Library/LaunchAgents/com.lminhtm.tempmonitor.helper.plist /private/var/folders/7q/sm127g612mz1fh2pylgq_6680000gn/T/AppTranslocation/6FD62EBD-11A0-4599-B688-796A5E8C370D/d/Temp Monitor.app/Contents/Components/Temp Monitor Helper.app/Contents/MacOS/Temp Monitor Helper Executable not found ~/Library/LaunchAgents/com.lminhtm.tempmonitor.menu.plist /private/var/folders/7q/sm127g612mz1fh2pylgq_6680000gn/T/AppTranslocation/6FD62EBD-11A0-4599-B688-796A5E8C370D/d/Temp Monitor.app/Contents/Components/Temp Monitor Menu.app/Contents/MacOS/Temp Monitor Menu Executable not found  Diagnostics Information (past 7 days): 2018-12-03 09:50:55 Last Shutdown Cause: -20 - Unknown  Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.  End of report 

I searched on the internet about this -20 shutdown code, but i can't find the answer.

Is it a new kind of shutdown code from Mojave?

Any opinion and solution will be appreciated, thanks!

EDIT

tried calling :

sudo log show --start "2018-12-2 10:45:17" --end "2018-12-3 23:45:47" --info --debug --signpost | grep -i Restart  

and tried matching the log with the shutdown log time, and here's what i found :

2018-12-03 09:47:10.007046+0700 0x2bf      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 4 2018-12-03 09:48:10.019603+0700 0x2bf      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 4 2018-12-03 09:50:55.499364+0700 0xca       Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:55.522901+0700 0x7a       Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) AppleSmartBattery::pollBatteryState already polling (1 <= 1). Restarting poll 2018-12-03 09:50:55.527298+0700 0x7a       Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:58.206753+0700 0x2c1      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:58.345994+0700 0x2c1      Default     0x0                  0      0    kernel: (AppleSmartBatteryManager) Restarting poll type 1 2018-12-03 09:50:58.387372+0700 0x44d      Default     0x0                  161    0    contextstored: (KnowledgeMonitor) [com.apple.coreduet.context:] Restart preventer: <private> 2018-12-03 09:50:58.849621+0700 0x2ea      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:default] Using restart times of <private> 2018-12-03 09:51:04.835339+0700 0x45b      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:lifecycle] Attempting to suspend based on triggers: (     "com.apple.duetactivityscheduler.restartpolicy.assertionsheld" ) 2018-12-03 09:51:07.008186+0700 0x2d7      Default     0x0                  94     0    loginwindow: (BezelServices) [com.apple.BezelServices:loginwindow] timer restarted. _keyDimTime 300 idleTime 0.520 2018-12-03 09:51:07.008465+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[HardwareStartupManager needsHardwareUpdateCheck] | checking EOS 2018-12-03 09:51:07.010448+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[HardwareStartupManager needsHardwareUpdateCheck] | returning: 0 2018-12-03 09:51:07.192429+0700 0x2d7      Default     0x0                  94     0    loginwindow: (BezelServices) [com.apple.BezelServices:loginwindow] timer restarted. _keyDimTime 300 idleTime 0.704 2018-12-03 09:51:07.501926+0700 0x3f0      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:lifecycle] Attempting to suspend based on triggers: (     "com.apple.duetactivityscheduler.restartpolicy.assertionsheld" ) 2018-12-03 09:51:07.501957+0700 0x3f0      Default     0x0                  90     8    dasd: (DuetActivitySchedulerDaemon) [com.apple.duetactivityscheduler:default] Ignoring trigger com.apple.duetactivityscheduler.restartpolicy.assertionsheld because conditions are deteriorating 2018-12-03 09:51:09.788532+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[ScreenSaverDaemon restartForUser:] | restartForUser, userName == nil:0 2018-12-03 09:51:09.791831+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:Standard] -[ScreenSaverDaemon restartForUser:] | no screen saver running, call _handleIdleTimer 2018-12-03 09:51:09.820568+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:TAL] -[PersistentAppsSupport previousStartupWasAPanicOrHardRestart] | returning:0 2018-12-03 09:51:09.820572+0700 0x2d7      Default     0x0                  94     5    loginwindow: [com.apple.loginwindow.logging:TAL] -[PersistentAppsSupport checkTALLoginOptions] |      firstLoginAfterPanic:0, firstLoginAfterHardRestart:0, lastTALLogoutPrefSetting:1, previousStartupWasPanicOrHardReset:0, skipTALWarningPrefIsSet:0 2018-12-03 09:51:12.021717+0700 0xbf3      Default     0x0                  280    0    secd: [com.apple.securityd:ckksoutgoing-Engram] End of operation group: <CKOperationGroup: 0x7fb153d26bb0; configs=, operationGroupID=1A9266C4DD0EBFB4, recv-size=Kilobytes, full-name=restart-setup, defaultConfiguration=<CKOperationConfiguration: 0x7fb153d28020>, send-size=Kilobytes> 
              
         
         

Lista de respostas

1
 
vote

Eu para experimentar o mesmo problema de reinicialização aleatória. Eu concordo é que parece que algum aplicativo solicitou um reinício do sistema sem erro associado a ele. Parecia estar associado apenas à minha conta, a conta convidada não exibiu o mesmo problema, mas excluindo minha antiga conta e começando um novo não corrigi-lo. A única coisa que funcionou para mim era apagar o disco e reinstalar o sistema operacional, como a pessoa anterior.

BTW, eu instalei o menu ISTAT depois que comecei a experimentar o problema, então não acho que fosse esse aplicativo.

Antes de encontrar este post, um trabalho por isso que eu usei quando eu tive que deixar o computador trabalhando em algo desatualizado foi abrir um editor e fazer uma alteração em um arquivo, mas não salve-o. O sistema operacional irá parar a reinicialização até que o editor possa ser desligado. Eu usei o Emacs, mas tenho certeza de que qualquer edição de nuvem baseada no SW funcionaria.

 

I to experience the same random restart problem. I agree is seems like some app requested a system restart with no error associated with it. It seemed to be only associated with my account, the guest account did not exhibit the same problem but deleting my old account and starting a new one did not fix it. The only thing that worked for me was to erase the disk and reinstall the OS, like the previous person.

BTW, I installed iStat Menu after I started experiencing the problem so I don't think it was that app.

Before I found this post, a work around for this that I used when I had to leave the computer working on something unattended was to open an editor and make a change to a file but don't save it. The OS will stop the restart until the editor can be shut down. I used emacs but I'm sure any non-cloud based editing SW would work.

 
 
 
 
1
 
vote

Eu usei para obter o desligamento da causa -20. Então eu desinstalei a McAfee VirusScan. Eu ainda não sei o que causa -20 refere-se, mas não aconteceu desde que eu desinstalei a McAfee VirusScan. Se você tiver algum software que instale uma extensão do kernel como muitos scanners de vírus, tente desinstalar esse software ou inicialização no modo de segurança ( https://support.apple.com/en-us/ht201262 ) e veja se o problema desaparece.

 

I used to get shutdown cause -20. Then I uninstalled McAfee VirusScan. I still don't know what cause -20 refers to but it hasn't happened since I uninstalled McAfee VirusScan. If you have any software that installs a kernel extension as many virus scanners do, try uninstalling that software or booting in safe mode (https://support.apple.com/en-us/HT201262) and see if the problem goes away.

 
 
   
   

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